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Privacy Policy

Effective Date: August 7, 2025

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This Privacy Policy describes how Woodland Escape ("we", "us", or "our") collects, uses, and protects your personal information in accordance with the New Zealand Privacy Act 2020. By using our website, www.woodland-escape.co.nz, and our services, you consent to the terms of this policy.

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1. Who We Are


Woodland Escape is a playspace design and consultation business based in ÅŒtautahi Christchurch, New Zealand.

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2. Information We Collect


We only collect personal information that is necessary for a lawful purpose connected with our services. This includes:

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  • Information you provide: When you fill out an enquiry form, we collect your name, email address, phone number, and any other project details you choose to provide.

  • Information collected automatically: Our website, hosted on the Wix platform, collects non-personal information such as your IP address, browser type, and Browse behaviour through cookies and other tracking technologies. This helps us understand how our website is used and how to improve it.

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3. How We Use Your Information


We use your personal information for the following purposes:

  • To respond to your enquiries and provide the services you have requested.

  • To communicate with you about your project.

  • To improve our services and our website.

  • For marketing and promotional purposes, with your consent (e.g., if you opt in to a newsletter).

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4. How We Store and Protect Your Information


We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access or disclosure.

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  • Platform Security: Our website is built on the Wix platform, which provides robust security measures to protect the information stored on its servers. We are committed to using and maintaining these security features to the best of our ability.

  • Confidentiality: All personal information you provide is treated as confidential and is only accessible to authorised personnel at Woodland Escape.

  • Retention: We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

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5. Disclosure of Your Information


We will not share your personal information with any third parties unless:

  • You have given your express consent.

  • We are required to by law.

  • It is necessary to provide our services to you (e.g., with a sub-contractor for a specific part of a project, but we would seek your consent first).

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6. Your Rights Under the Privacy Act 2020


As a user in New Zealand, you have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request that we correct any inaccurate information we hold about you.

  • Deletion: Request that we delete your personal information, where we are not required to hold it by law.

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If you wish to exercise any of these rights, please contact us using the details provided above.

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7. Cookies and Tracking


Our website, like most websites, uses cookies. Cookies are small files stored on your device that help us improve your Browse experience. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our website.

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8. Changes to This Privacy Policy


We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to check this page periodically for any changes.

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9. Contact Us


If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
022-087-4358
emmawoods@woodland-escape.co.nz

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